Field Notes for Independent Bike Dealers
Dealer Email Response
Two-stage assessment and draft — relationship intelligence, not policy.
Direction
Dealer → me
Me → dealer
Topic
Ordering & inventory
Service & warranty
Events & marketing
Staff & training
Customer complaint
Billing & credits
Strategy & growth
General
Email
Context dump
(who they are, relationship state, what you want to accomplish)
Assess email
Stage 1
Assessment
Review the assessment. Correct anything before the draft runs.
Generate draft
Reading the email…
Stage 2
Draft response
Copy draft
Drafting response…